Top 100 Customer Success Influencers

Tweet   Thanks to companies like Gainsight and Mindtouch, and people like Lincoln Murphy, Brian Solis, and Bill Cushard – more people than ever finally beginning to give the customer success teams the regard it deserves. Customer success is a critical component to any business, but until somewhat recently it’s been considered “fluffy” and even difficult […]

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My Top 12 of 2016

Tweet While the 2016 memes proliferate the internet showcasing how bad this year was for many, I look back on 2016 as one of my favorite years of my life thus far. There are so many highlights to recount – let me begin here, at the beginning: 1. Traveled to Italy, Switzerland, and Paris. Since traveling […]

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